{"organism":"Page","children":[{"organism":"Container.Raw","children":[{"organism":"Metadata","color":"brand1-solid","model":{"title":"Frequently Asked Questions","text":"Get all the answers to the most frequently asked questions (FAQs) regarding Quaker State’s Lubrication Limited Warranty, Cash Back Program, oil change intervals, and much, much more.","links":[{"name":"Frequently Asked Questions","value":"https://www.quakerstate.com/en_ca/warranty/faq.html"}]},"id":"/content/shell/business/quakerstate/en_ca/warranty/faq/jcr_content/root/metadata"},{"organism":"ContentOwner","color":"brand1-solid","model":{},"id":"/content/shell/business/quakerstate/en_ca/warranty/faq/jcr_content/root/contentowner"},{"organism":"Container.Header","children":[{"organism":"Container.Raw","ref":"https://www.quakerstate.com/en_ca/_jcr_content/root/header/inherited.model.json","id":"/content/shell/business/quakerstate/en_ca/warranty/faq/jcr_content/root/header/inherited","model":{}},{"organism":"Breadcrumb","model":{"links":[{"name":"Home","value":"https://www.quakerstate.com/en_ca.html"},{"name":"Warranty","value":"https://www.quakerstate.com/en_ca/warranty.html"},{"name":"Frequently Asked Questions","value":"https://www.quakerstate.com/en_ca/warranty/faq.html"}]},"id":"/content/shell/business/quakerstate/en_ca/warranty/faq/jcr_content/root/header/breadcrumb"}],"id":"/content/shell/business/quakerstate/en_ca/warranty/faq/jcr_content/root/header","model":{}},{"organism":"Container.Main","children":[{"organism":"Container.Section","children":[{"organism":"PageHeader","color":"inherited","model":{"title":"FREQUENTLY ASKED QUESTIONS","image":{"src":"https://www.quakerstate.com/en_ca/warranty/faq/_jcr_content/root/main/section/item.shellimg.jpeg/1726089093983/qs-warranty-hero.jpeg","alt":"Quaker State FAQ","width":1920,"height":1200}},"id":"/content/shell/business/quakerstate/en_ca/warranty/faq/jcr_content/root/main/section/item"},{"organism":"PromoSimple.Text","id":"/content/shell/business/quakerstate/en_ca/warranty/faq/jcr_content/root/main/section/text","model":{"text":"\u003Cp\u003EGet answers to your questions about the Quaker State Lubrication Limited Warranty and Cash Back Program.\u003C/p\u003E\n"}},{"organism":"Container.List","color":"inherited","children":[{"organism":"AccordionItem","id":"/content/shell/business/quakerstate/en_ca/warranty/faq/jcr_content/root/main/section/list/list_item","model":{"title":"  What is the Quaker State Lubrication Limited Warranty?","text":"\u003Cp\u003EA 10-year/400,000-kilometer engine lubrication limited warranty covering 15 critical vehicle engine parts that may fail due to engine wear, or which experience abnormal wear because Quaker State\u003Csup\u003E®\u003C/sup\u003E motor oil failed to provide proper lubrication.\u003C/p\u003E\r\n\r\n\r\n"}},{"organism":"AccordionItem","id":"/content/shell/business/quakerstate/en_ca/warranty/faq/jcr_content/root/main/section/list/list_item_copy","model":{"title":"Is there a charge for the warranty?","text":"\u003Cp\u003ENo–it’s FREE with purchase of any Quaker State\u003Csup\u003E®\u003C/sup\u003E motor oil.\u003C/p\u003E\r\n\r\n\r\n"}},{"organism":"AccordionItem","id":"/content/shell/business/quakerstate/en_ca/warranty/faq/jcr_content/root/main/section/list/list_item_copy_992210315","model":{"title":"How do I apply for the warranty?","text":"\u003Cp\u003EYou can register by completing the online registration \u003Ca href=\"https://www.quakerstate.com/en_ca/warranty.html\"\u003Eform.\u003C/a\u003E\u003Ca href=\"https://www.quakerstate.com/en_us/warranty.html\"\u003E\u003C/a\u003E\u003C/p\u003E\r\n\r\n\r\n"}},{"organism":"AccordionItem","id":"/content/shell/business/quakerstate/en_ca/warranty/faq/jcr_content/root/main/section/list/list_item_copy_1955816746","model":{"title":"Do vehicles with newly replaced or rebuilt engines qualify for the warranty?","text":"\u003Cp\u003ENo.\u003C/p\u003E\r\n\r\n\r\n"}},{"organism":"AccordionItem","id":"/content/shell/business/quakerstate/en_ca/warranty/faq/jcr_content/root/main/section/list/list_item_copy_1288859936","model":{"title":"I use synthetic motor oil; am I still required to change my oil as often as my owner manual states?","text":"\u003Cp\u003EYes—one of the main functions of motor oil is to remove contaminants and combustion by-products from the engine by holding them in suspension. Although synthetic motor oils are designed to provide better protection under extreme heat and heavy loads, any oil will reach a saturation point where it can no longer hold the contaminants and protect the engine from them.\u003C/p\u003E\n"}},{"organism":"AccordionItem","id":"/content/shell/business/quakerstate/en_ca/warranty/faq/jcr_content/root/main/section/list/list_item_copy_230445241","model":{"title":"Do I need to change my oil every 4,000 kilometers?","text":"\u003Cp\u003ESome warranties make you change your oil every 4,000 kilometers in order to maintain coverage. Our warranty is different. As long as you follow your vehicle manufacturer’s guidelines (it’s in your owner’s manual), you’re in compliance with the warranty. We don’t force you to change your oil more frequently than is absolutely necessary.\u003C/p\u003E\r\n\r\n\r\n\r\n\r\n"}},{"organism":"AccordionItem","id":"/content/shell/business/quakerstate/en_ca/warranty/faq/jcr_content/root/main/section/list/list_item_copy_859033553","model":{"title":"How many vehicles may I have registered under the program?","text":"\u003Cp\u003EAs many as you want as long as they qualify:\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EPassenger car, van, SUV and pickup truck\u003C/li\u003E\n\u003Cli\u003EGross vehicular weight of 10,000 pounds or less\u003C/li\u003E\n\u003Cli\u003EDriven 120,700 kilometers or less and whose manufactured date is within the last 72 months of your first use of Quaker State\u003Csup\u003E®\u003C/sup\u003E motor oil\u003C/li\u003E\n\u003C/ul\u003E\n"}},{"organism":"AccordionItem","id":"/content/shell/business/quakerstate/en_ca/warranty/faq/jcr_content/root/main/section/list/list_item_copy_155723280","model":{"title":"I am missing a few of my oil change receipts from my records and am unable to obtain copies. Does this mean that my warranty is void?","text":"\u003Cp\u003EYes—the retention and legibility of your service/purchase receipts is important. Should you have the need to submit a claim, we’ll need to clearly identify from your receipts:\u003C/p\u003E\n\u003Cul\u003E\n\u003Cli\u003EThat a Quaker State\u003Csup\u003E®\u003C/sup\u003E motor oil and a new oil filter were purchased\u003C/li\u003E\n\u003Cli\u003EAny manufacturer required services were performed (e.g., air filter replacement)\u003C/li\u003E\n\u003Cli\u003EThe mileage at time of service and complete vehicle information\u003C/li\u003E\n\u003C/ul\u003E\n\u003Cp\u003EPlease store your receipts in a safe place. Omission of any receipts may result in a claim being denied.\u003C/p\u003E\n"}},{"organism":"AccordionItem","id":"/content/shell/business/quakerstate/en_ca/warranty/faq/jcr_content/root/main/section/list/list_item_copy_521442404","model":{"title":"Can Quaker State products used in a diesel car be covered in the warranty?","text":"\u003Cp\u003EIf the credentials on a Quaker State\u003Csup\u003E®\u003C/sup\u003E engine oil label align with the requirements in a Class 1 diesel vehicle owner’s manual, the oil may be used in that application and the Quaker State Lubrication Limited Warranty should apply.\u003C/p\u003E\r\n\r\n\r\n"}},{"organism":"AccordionItem","id":"/content/shell/business/quakerstate/en_ca/warranty/faq/jcr_content/root/main/section/list/list_item_copy_1466485221","model":{"title":"How do I qualify for the Cash Back Program?","text":"\u003Cul\u003E\r\n\u003Cli\u003EThe Cash Back Program is open to you if you are a Quaker State\u003Csup\u003E®\u003C/sup\u003E motor oil customer eligible for and have registered to participate in the Quaker State\u003Csup\u003E®\u003C/sup\u003E Lubrication Limited Warranty program.\u003C/li\u003E\r\n\u003Cli\u003EYou must comply with all \u003Ca href=\"https://www.quakerstate.com/en_ca/warranty/terms-conditions.html\"\u003Eterms and conditions\u003C/a\u003E set forth in the Quaker State\u003Csup\u003E®\u003C/sup\u003E Lubrication Limited Warranty program, plus the additional requirements in the \u003Ca href=\"https://www.quakerstate.com/en_ca/warranty/terms-conditions.html\"\u003Eterms and conditions\u003C/a\u003E for the Cash Back Program.\u003C/li\u003E\r\n\u003Cli\u003ETo qualify for the Cash Back Program, you must use any Quaker State\u003Csup\u003E®\u003C/sup\u003E motor oil products starting no later than when your vehicle reaches 160,000 kilometers.\u003C/li\u003E\r\n\u003C/ul\u003E\r\n"}},{"organism":"AccordionItem","id":"/content/shell/business/quakerstate/en_ca/warranty/faq/jcr_content/root/main/section/list/list_item_copy_1750961261","model":{"title":"How long do I have to reach 400,000 kilometers?","text":"\u003Cp\u003EYou have until your car is 20 years old to reach 400,000 kilometers. It goes like this— for the first 10 years or 400,000 kilometers after your first qualifying oil change (whichever comes first), you’re covered by the Quaker State\u003Csup\u003E®\u003C/sup\u003E Lubrication Limited Warranty. If you haven’t reached 400,000 kilometers within those first 10 years, you have until your car is 20 years old to cash in on the bonus. So if you reach 400,000 kilometers before your car is 20 years old using eligible Quaker State\u003Csup\u003E®\u003C/sup\u003E motor oils, we’ll give you a check for the Kelley Blue Book\u003Csup\u003E®\u003C/sup\u003E trade-in value of your car—up to $3,000! AND you keep your car. See \u003Ca href=\"https://www.quakerstate.com/en_ca/warranty/terms-conditions.html\"\u003Eterms and conditions\u003C/a\u003E for full details.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","id":"/content/shell/business/quakerstate/en_ca/warranty/faq/jcr_content/root/main/section/list/list_item_copy_819850581","model":{"title":"What if I use Quaker State conventional motor oil?","text":"\u003Cp\u003EIf you are an existing Quaker State\u003Csup\u003E®\u003C/sup\u003E motor oil customer registered for the Quaker State Lubrication Limited Warranty program before June 1, 2011, you have the opportunity to be eligible for the Cash Back Program regardless of which type of Quaker State motor oil you use.\u003C/p\u003E\n"}},{"organism":"AccordionItem","id":"/content/shell/business/quakerstate/en_ca/warranty/faq/jcr_content/root/main/section/list/list_item_copy_1503782723","model":{"title":"What must I do to make a claim?","text":"\u003Cul\u003E\r\n\u003Cli\u003EEnroll online within the \u003Ca href=\"https://www.quakerstate.com/en_ca/warranty.html\"\u003EWarranty section\u003C/a\u003E at \u003Ca\u003E\u003C/a\u003E\u003Ca href=\"https://www.quakerstate.com/en_ca.html\"\u003Ewww.quakerstate.com\u003C/a\u003E.\u003C/li\u003E\r\n\u003Cli\u003EIf you are ready to make a claim, you must follow all directions posted on the site to complete the claim forms online and follow any other posted directions to submit your claim.\u003C/li\u003E\r\n\u003Cli\u003EClaims must be made directly through the Quaker State\u003Csup\u003E®\u003C/sup\u003E Limited Lubrication Warranty website and not to or through the motor oil installer or distributor.\u003C/li\u003E\r\n\u003Cli\u003EBefore a bonus will be paid, you must provide the documentation required in the Quaker State\u003Csup\u003E®\u003C/sup\u003E Limited Lubrication Warranty.\u003C/li\u003E\r\n\u003C/ul\u003E\r\n"}},{"organism":"AccordionItem","id":"/content/shell/business/quakerstate/en_ca/warranty/faq/jcr_content/root/main/section/list/list_item_copy_716096309","model":{"title":"When can I make a claim?","text":"\u003Cp\u003EYou are eligible to make a claim for a bonus when your eligible vehicle has reached 400,000 kilometers AND it is no older than 20 years, and you have otherwise complied with all \u003Ca href=\"https://www.quakerstate.com/en_ca/warranty/terms-conditions.html\"\u003Eterms and conditions\u003C/a\u003E of this Cash Back Program and the Quaker State Limited Lubrication Warranty program.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","id":"/content/shell/business/quakerstate/en_ca/warranty/faq/jcr_content/root/main/section/list/list_item_copy_2145846976","model":{"title":"Do I have to be under warranty to make a cash back claim?","text":"\u003Cp\u003EA customer’s eligibility under the Cash Back Program may extend beyond the eligibility under the Quaker State Limited Lubrication Warranty program; however, if you are in good standing under the Quaker State\u003Csup\u003E®\u003C/sup\u003E Limited Lubrication Warranty program at the time your eligibility ends, you may continue your participation in the Cash Back Program under the \u003Ca href=\"https://www.quakerstate.com/en_ca/warranty/terms-conditions.html\"\u003Eterms and conditions\u003C/a\u003E of the program.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","id":"/content/shell/business/quakerstate/en_ca/warranty/faq/jcr_content/root/main/section/list/list_item_copy_1532474575","model":{"title":"How do I determine the value of my vehicle?","text":"\u003Cp\u003EThe amount of the bonus will equal the “Trade In–Good Condition” value of your vehicle on United States Kelley Blue Book\u003Csup\u003E®\u003C/sup\u003E (\u003Ca\u003Ewww.kbb.com\u003C/a\u003E) at the time all required documentation for your claim is received, up to a maximum of $3,000.\u003C/p\u003E\r\n\r\n\r\n"}}],"id":"/content/shell/business/quakerstate/en_ca/warranty/faq/jcr_content/root/main/section/list","model":{}},{"organism":"CallToAction","color":"brand2-solid","id":"/content/shell/business/quakerstate/en_ca/warranty/faq/jcr_content/root/main/section/call_to_action_copy_","model":{"text":"\u003Cp\u003ELOGIN / ENROLL\u003C/p\u003E\n","links":[{"name":"LOGIN","value":"https://www.quakerstate.com/en_ca/warranty/account.html"},{"name":"CUSTOMER ENROLL","value":"https://www.quakerstate.com/en_ca/warranty/customer-enrollment.html"},{"name":"INSTALLER ENROLL","value":"https://www.quakerstate.com/en_ca/warranty/installer-account.html"}]}}],"id":"/content/shell/business/quakerstate/en_ca/warranty/faq/jcr_content/root/main/section","model":{}}],"id":"/content/shell/business/quakerstate/en_ca/warranty/faq/jcr_content/root/main","model":{}},{"organism":"Container.Footer","children":[{"organism":"Breadcrumb.Large","model":{"links":[{"name":"Home","value":"https://www.quakerstate.com/en_ca.html"},{"name":"Warranty","value":"https://www.quakerstate.com/en_ca/warranty.html"},{"name":"Frequently Asked Questions","value":"https://www.quakerstate.com/en_ca/warranty/faq.html"}]},"id":"/content/shell/business/quakerstate/en_ca/warranty/faq/jcr_content/root/footer/breadcrumb"},{"organism":"Container.Raw","ref":"https://www.quakerstate.com/en_ca/_jcr_content/root/footer/inherited.model.json","id":"/content/shell/business/quakerstate/en_ca/warranty/faq/jcr_content/root/footer/inherited","model":{}}],"id":"/content/shell/business/quakerstate/en_ca/warranty/faq/jcr_content/root/footer","model":{}}],"id":"/conf/shell/settings/wcm/templates/base/structure/jcr_content/root","model":{}}],"model":{"title":"Frequently Asked Questions","text":"Get all the answers to the most frequently asked questions (FAQs) regarding Quaker State’s Lubrication Limited Warranty, Cash Back Program, oil change intervals, and much, much more.","links":[{"name":"canonical","value":"https://www.quakerstate.com/en_ca/warranty/faq.html"},{"name":"errorUrl","value":"https://www.quakerstate.com/en_ca/error.html"},{"name":"hierarchy","value":"en_ca/warranty/faq"},{"name":"homeTitle","value":"Quaker State Synthetic and Conventional Oils"},{"name":"homeUrl","value":"https://www.quakerstate.com/en_ca.html"},{"name":"locale","value":"en-CA"},{"name":"title","value":"Frequently Asked Questions | Quaker State Synthetic and Conventional Oils"},{"name":"textDirection","value":"ltr"},{"name":"template","value":"base"},{"name":"contentPath","value":"/content/shell/business/quakerstate/en_ca/warranty/faq"},{"name":"externalDisclaimerText"},{"name":"themeMode"},{"name":"lastModified","value":"2025-10-07T20:48:39.128Z"},{"name":"themeName","value":"quaker-state"},{"name":"themePath","value":"/etc.clientlibs/amidala/clientlibs/theme-quaker-state"},{"name":"themeCss","value":"/etc.clientlibs/amidala/clientlibs/theme-quaker-state.ACSHASH3459c0a1dea483caf8bae60c05d1d5fc.css"},{"name":"alternate","children":[{"name":"en-US","value":"https://www.quakerstate.com/en_us/warranty/faq.html"},{"name":"es-US","value":"https://www.quakerstate.com/es_us/garantia/preguntas-frecuentes.html"},{"name":"fr-CA","value":"https://www.quakerstate.com/fr_ca/garantie/faq.html"}]}]},"id":"/content/shell/business/quakerstate/en_ca/warranty/faq/jcr_content"}